Layovi Payment, Cancellation & Missed Connection Protection

At Layovi, we understand that a layover tour is different from an ordinary city tour. You are traveling between flights, your time is limited, and getting you back to the airport on time is just as important as the experience itself. Our payment, cancellation and flight disruption policies are therefore designed specifically around the needs of transit travelers.

Payment

A deposit of 25% to 50% of the total tour price is required to confirm your booking. The exact deposit amount depends on the tour and is clearly shown at the time of booking. The remaining balance is paid upon arrival at the destination.

We recommend paying your down payment through PayPal, as it typically offers lower payment fees for customers, together with a fast and secure payment process and instant booking confirmation. You may also use any of our other available online payment options. All available online payment methods use secure payment processing to protect your payment information.

The remaining balance can be paid upon arrival by cash, credit or debit card, Apple Pay or Google Pay where available. Payment options may vary depending on the destination.

We accept USD, CAD, AUD, EUR and GBP, as well as the local currency of your destination, subject to availability.

Free Cancellation

You may cancel your booking free of charge up to 24 hours before the scheduled tour start time. In this case, your deposit will be fully refunded within 72 business hours of the cancellation.

The only exception is for attraction or admission tickets that have already been purchased for your booking and are specifically identified as non refundable. Any such third party ticket costs cannot be refunded by Layovi.

Cancellation Within 24 Hours

Cancellations made within 24 hours of the scheduled tour start time are subject to the non refundable deposit policy.

Your deposit is retained because transportation, drivers, guides, parking and other operational arrangements may have already been confirmed and committed specifically for your booking.

Any non refundable attraction tickets purchased for your tour are also excluded from any refund.

Flight Delays

We understand that flight delays are a normal possibility when traveling internationally. If your incoming flight is delayed, our first priority is to see whether your Layovi tour can still operate safely within your remaining transit time.

Whenever possible, we will adjust your pickup time and, where practical, modify the itinerary so that you can still enjoy your tour while returning to the airport in sufficient time for your connecting flight.

If the remaining transit time is no longer sufficient to operate the tour, you can choose one of the following options:

• 50% Deposit Refund: We will refund 50% of your deposit within 72 business hours. The remaining 50% covers operational costs already committed specifically to your booking, including vehicle, driver, guide and parking arrangements.

• Reschedule: You may reschedule your tour to a later date at no additional cost, subject to availability.

• Full Value Voucher: You may receive a voucher equal to the full amount you paid, valid for 24 months and usable for any Layovi destination. The voucher may also be transferred to another traveler if you prefer.

Any attraction or admission tickets purchased for your booking that are non refundable will remain excluded from these options.

Flight Cancellation or Missed Connection Before the Tour

If your incoming flight is cancelled, or you miss your connection before reaching the destination and can no longer take your Layovi tour, please contact us as soon as possible.

We will always try to reschedule your tour around your new flight schedule whenever this is practical. If the revised schedule does not allow enough time for the tour, the applicable Flight Delay options above will apply.

Layovi is responsible for the tour arrangements we provide; however, Layovi is not responsible for the cost of alternative airline tickets or other expenses resulting from an airline cancellation, airline delay or other disruption caused by the airline or circumstances outside Layovi’s control.

Missed Connection Protection

Your connecting flight is the most important part of any Layovi tour. We believe the best way to deal with a missed connection is to prevent it from happening in the first place.

For this reason, Layovi is particularly strict about return timing. Our tours are planned with a specific return window, and we generally require guests to be back at the airport approximately 90 to 120 minutes before their connecting flight, depending on the destination, airport, traffic conditions and the specific itinerary.

This means that, in some situations, we may shorten or modify the planned tour rather than risk returning too close to the departure time. We may also change the order or duration of activities when necessary to protect the return schedule.

We also expect our guests to cooperate with the agreed itinerary and timing. Guests are expected to follow the schedule provided by their guide or guide driver, including the agreed departure times from attractions and meeting points. Spending additional time at an attraction, arriving late at a meeting point, making an unscheduled stop or otherwise departing from the agreed itinerary may reduce the time available for the return journey.

Our guides and driver-guides are responsible for monitoring the schedule during the tour and may recommend leaving an attraction earlier or shortening part of the itinerary when necessary. These instructions are intended to protect your connecting flight and should be followed.

If Layovi Causes You to Miss Your Connecting Flight

Despite our planning, safety margins and strict return policy, we recognize that unexpected situations can occur.

If you miss your connecting flight as a direct result of a delay or failure caused by Layovi, and you followed the agreed itinerary and the timing instructions provided by our guide or guide driver, we will take responsibility and help you continue your journey.

Layovi will assist you in arranging transportation to your next destination at the earliest practical opportunity. We will also cover reasonable, documented expenses directly resulting from the missed connection, through a compensation program of up to USD 600 per booking.

This may include reasonable costs associated with arranging the next available transportation to your intended destination, subject to the maximum compensation of USD 600 per booking.

The purpose of this protection is simple: you should never be left alone to deal with a missed connection caused by Layovi.

This protection does not apply where the missed connection results from an airline delay or cancellation, immigration or security procedures, passenger actions, failure to follow the agreed itinerary or guide’s instructions, voluntarily spending additional time at an attraction, requesting unscheduled stops or itinerary changes, or circumstances beyond Layovi’s reasonable control.

Force Majeure

If your tour cannot operate because of circumstances beyond Layovi’s reasonable control, including natural disasters, war, civil unrest, government restrictions, airport closures or other events that make the tour impossible or unsafe to operate, you may cancel your booking and receive a full refund of the amount paid to Layovi within 72 business hours.

Any third party charges that are separately identified as non refundable, including certain attraction or admission tickets, may remain non refundable where the ticket provider does not offer a refund.

Important

If your flight is delayed, cancelled or rescheduled, please contact Layovi as soon as you become aware of the change. The earlier we know, the more options we have to adjust your tour.

Our goal is not simply to sell you a tour. Our goal is to make the most of your limited time while protecting your onward journey. Every Layovi itinerary is planned around your connecting flight, and our team will always prioritize getting you back to the airport safely and on time.

After All; It is important to depict that For more than 12 years, we have operated services for transit travelers across the destinations we have served without a single connecting flight being missed due to our tour operations. This experience has shaped the careful planning, conservative return times and strict scheduling standards behind every Layovi tour. Our protection program provides an additional safety net, but our priority is always to prevent a missed connection before it can happen.